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Friday, September 26, 2008

hardware problems

645am ... my first call this beautiful weekend was from an irate client. You see, this is his third call this week complaining about his internet connection. We've provided him a fast and dedicated internet connection but unfortunately he's still complaining about slow browsing and latency on his access. We've already checked the physical line conenctivity and found out zero errors and no packet loss experienced. Our IP gateway, not congested nor there were any fiber break experienced within the area. After several testings by our network team, we found out he's experiencing some problems with his equipment hardware. Apparenlty after several probings, we found out he's using unbranded, non-standard router wherein different configurations and settings from our network. He told me he got his router from the web which was really cheap. I offered him to check the web for routers like used cisco routers which is really affordable and dependable equipment. Most of our clients use cisco and we never had problems with his equipment. As a matter of fact most of our network equipment including nodes powered by cisco. We have certified cisco engineers too who can do installations, trouble-shooting and configurations of routers. Really dependable and reliable brand thus we always recommend this to our customers.

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